A couple of weeks ago Jim from the funeral home started leaving vague "please return my call" messages for me on my home voicemail. I figured they were about the bill and ignored them since the car insurance would pay the bill once I actually gave it to them. (Grieving really helps a person justify a natural tendency towards procrastination.) Then last week he left a confusing message about info he wanted to pass on about a widow's support group and a gift the funeral home wanted to give me.
So I called him back. He said that the funeral home had received a letter from a Young Widow's Support Group with a request to forward it to me. But he didn't want to mail it in case it was a "scam or bill collector" but that if I made an appointment with him I could pick up the letter along with "some things" they had for me. So I made an appointment to see him last night figuring he'd just hand me the letter and maybe some gloves that were left at the funeral or condolence notes they'd received.
But when I got there he took me back into the "plan the funeral and pick out a casket from this wall" room. The room that I sat in with my sister, Donna, my brother, Jason, my father and my mother just three months ago for what seemed like hours making hundreds of decisions that had to be made immediately by me, the crazy weeping woman making really bad jokes the whole time. Which is a long-winded way of saying that room is full of unhappy memories and really creeps me the fuck out.
Jim was chipper and hearty, greeting me with a wide grin and a firm handshake. It seemed a little inappropriate given why I was there but I decided he was probably one of those "let a smile be your umbrella" people. He gave me the envelope they had received which had a stamp and my name so they could fill in the address and mail it. It was exactly what it claimed to be, a letter from a local Young Widow's Support Group with their condolences and an invitation to attend their monthly meetings.
Then Jim asked if I'd brought a picture of rog as he'd asked. He hadn't asked me, I would have found that odd enough to remember. He assured me that I could drop the photo off later but that they would need it to create the free "memorial photo suitable for framing" they were going to make for me. He pulled out a binder to show me samples with background and verse options for me to choose. They were similar to these plaques but were just printed on photo paper, not mounted on plaques.
Frankly a memorial photo suitable for framing is the last thing I want. I think they are twee and kind of creepy. If you have one of a loved one that's great, everybody is different. But I have photos of rog already and he would have laughed his ass off at these things. However, my mother would like something like this quite a bit and I respect that. She and rog were very close and in some ways she's having a harder time dealing with his death than I am.
For instance, a few weeks ago we were sitting at her kitchen table on a Sunday afternoon, just eating lunch and chatting like we do most Sundays. I was facing the living room and admiring how nice her mantle looks since we repainted the whole room last summer. My thoughts went from mantle to mantle decorations and then to the Christmas stockings we hang every year. My mother made a personalized stocking for each of us years ago, with a patchwork quilted body and a cross-stitched cuff with our name and holly leaves. Without thinking I asked, "What are you going to do with rog's stocking?" Her eyes went wide with shock and she started sobbing and shaking her head. "I don't know, I don't know, poor, poor Roger," she cried. And I felt about two inches tall because I knew she wasn't dealing well and I spoke without thinking.
So I decided to get the thing and give it to Mom. I made my choices, a simple photo of the sky and ocean and a non-religious poem (and I apologize for the music and graphics on that page) because rog wouldn't have liked a Bible verse on his suitable-for-framing memorial photo. As he was filling in the order form Jim remarked, "Wow, he really was very young to die." Yeah, really, I knew that, but thanks for the heads-up Jim. "Was he sick for very long?" he asked. I'm fairly sure that I blinked 87 times before I answered, "No, he wasn't sick at all. He committed suicide by driving his car into an overpass support." That was probably more blunt and rude than was warranted but I was kind of pissed that Jim hadn't bothered to look at rog's file because he never would have asked that question if he had. Closed casket, temporary death certificate with unknown cause of death, information about the car insurance paying the bill, it's all in there in the file.
Jim said that he was sorry to hear that but that he had been so much older than I am that I had to focus on the years ahead and not the years lost. I was starting to get really pissed off. "He wasn't that much older than me," I huffed, "I'm 35." Jim looked shocked. "Oh, yeah, just a couple of years then. But you must realize you have a baby face, I thought you were only 24 or 25."
I think Jim honestly thought these were helpful, comforting comments he was making. He was very, very wrong.
I thought that would be the end of my meeting with Jim. I got my letter, I ordered the free memorial photo suitable for framing, I listened to the idiot man spout off unhelpful advice and observations. But I was wrong. Because Jim then asked me if I had given any thought to pre-planning my own service.
And then I had a heart attack, fell out of my chair and died. I'm actually typing this entry from Heaven. Jesus told me he thinks the memorial photo suitable for framing is kind of lame, too.
Okay, that didn't happen. But I was pretty damn shocked. I just got finished choosing the appropriate poem for my dead husband's memorial photo suitable for framing and listening to Jim make comments that make it clear he has never looked at our file then he tries to sell me my own funeral. That takes some balls. So I told him no but that my mother had expressed some interest in pre-planning hers when we'd been there before making decisions about Roger's service. Jim totally missed the "this is inappropriate and I'm pretending you aren't a jerk" snap and kept going.
He whipped out a copy of the bill for Roger's service and pointed at the total. "Funeral service costs double every 10 to 12 years," he said. "So even if you live to be just 45 this same service will cost you $2X. If you live to be 55 it will be $3X. But if you set it up now the costs will be locked in for life." I couldn't believe he was going to sit there and give me a whole sales pitch but I knew I wasn't going to sit there and listen to it. So I thanked him for his time, took his cards ("one for you, one for your mother") and left.
I was incredulous on the way home but after I got home and talked to Donna I got pissed. It was just so tacky and wrong, asking a widow to come in to get a letter and then trying to sell her funeral services. It's a total bait and switch. And he couldn't even be bothered to read the file and familarize himself with situation before I got there.
But the thing is until last night I would have sung the praises of this funeral home from the rooftops. Brenda, the Funeral Director we worked with, was so kind, compassionate and helpful. She was patient with my crazy family that travels in packs and crowded into her room because they were afraid to leave me alone. When she asked, "What do you want?" and I answered, "I want to not be here, not be doing this, I want my husband to be alive and I want all of this to not be happening" she was patient and gently guided me through all the damn decisions. She was honest about what people would expect but firmly said that I should only do what I want and forget about everyone else. She was everything a Funeral Director should be.
Jim's card doesn't say Funeral Director. It says Family Services Associate. I wonder if Brenda knows what he did. I wonder if the funeral home (which is a huge chain) endorses this sort of behavior. I have a survey from them at home that I've been meaning to return because I want them to know how much we valued Brenda's guidance. Now I'm going to be adding a note about how crass I found Jim's behavior.
Today I'm not as angry and actually kind of amused at my own reaction. I was all "I'm a recent widow, dammit, it's just unseemly." It's too bad I didn't have pearls to clutch or a bun to pat. Plus I'm glad I got the information about the Young Widow's Support Group. It's specifically for widows in the 20s, 30s and 40s and I think it might help to talk to other women in similar situations. They meet monthly and I missed May but I'm going to check it out in June.
Still, I kind of want to shove that memorial photo suitable for framing up Jim's ass. Sideways.